“Free Shipping” Promotional Offers
The term "Free shipping” is from the point of origin of GreenTech Heat to the customer. Free shipping is one way only. Free shipping is only offered in the continental USA. Return merchandise is subject to a 15% restocking fee. The return shipping and cost is the responsibility of the customer.
- Delivery Confirmation: All orders will require an indirect signature for delivery.
- Pick Up Orders: 24 hours minimum advance notice is required. Please call, or e-mail your orders 2 business days prior to the date of pick up.
- Order Processing Time: All orders of in-stock items will be shipped within 2 business days of receipt, conditions allowing. GreenTech Heat Solutions is not responsible for delays resulting from incomplete order information.
- NOTE: If you need your order to arrive by a specific date, please provide that information in the notes area during checkout AND call our customer service staff to request a rush on processing.
- Backorders: Items that are temporarily out of stock will be shipped as soon as the product is available.
- Returns REQUIRE a Return Merchandise Authorization (RMA).
- Restocking Fee: All returns are subject to a 15% restocking fee.
- Pricing: Orders are accepted on the condition that they are billed at the current price on the day of shipment. Prices are subject to change without notice.
- Quotes: Quotes are valid until the end of the business day noted under “Quote Expires” Pacific Standard Time.
- Shortages / Overages / Errors: Please report shortages, overages, incorrect or defective merchandise to GreenTech Heat Solutions upon receipt of the product. GreenTech Heat Solutions will send replacement product for damaged or defective products and issue a return shipping label for the return of the damaged/defective products. Please pack return items carefully to avoid additional damage in shipping.
NOTICE: Regarding Breakage or Damaged products.
When your shipment is delivered, please follow these instructions:
Any carton that appears to be damaged or altered in any way should be opened and inspected. If damage is not detected upon delivery, your claim may not be fully honored. You must contact the shipping carrier and GreenTech Heat Solutions immediately. Goods on the invoice were received by the carrier in excellent condition, and were packed with great care by experienced packers using standard approved methods meeting the shipping carriers’ requirements. Therefore, the carrier is responsible for lost or damaged merchandise. If any merchandise is received in damaged condition, report it immediately upon receipt. Keep the breakage in the original carton and packaging for inspection by the shipping carrier. If it is not in the original carton, inspection and all claims will be denied.